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FAQ

Frequently asked questions

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Album

 

What is the maximum number of pages the album can hold?

  • Swan: 70 pages / 35 spreads max.
  • Bluet: 40 pages / 20 spreads max.
  • Kapok: 70 pages / 35 spreads max.

 

How does the album layout work ?

  1. Please name the folder with your name and label the filename with the page number that you want the photo to be on (label them 2a & 2b if you have more than one photo on a page and the album starts on the right page), you will get one complimentary adjustment after the first layout.
  2. If you like us to design the layout for you, there’s no need to label the photos; however, there will be no adjustment after the layout. 
  3. If you have a specific layout, feel free to upload the Indesign or PDF files.

 

How do I send you the images?

  • Upload your images to dropbox and share the link with us in the order form.

 

What is the recommended resolution to print?

  • All the photos should have at least 300dpi resolution.

 

Vellum interleaves options?

  • The vellum interleave will be added before the first page for all albums, and only the Swan has the option for vellum interleave added between every pages.

 

Does the album come with a presentation box ?

  • The Swan comes with a presentation box by default.
  • The Bluet comes with a presentation box by default.
  • The Kapok comes with a presentation linen pouch.

 

Cover options for album?

  • Cut-window front
  • Customized letter embossing (gold, silver, blind-embossing)
  • Studio die embossing (gold, silver, blind-embossing)

  

What font will be used for embossing? What are the choices?

  • There are 5 standard fonts that ready as choices for you in the order form. If you would like to use your own font, simply upload your font file to the order form.

  

Where do you usually imprint the studio die on album? 

  • We typically imprint the studio die in the middle of the album/box but we can imprint it wherever you like. Just let us know the exact placement in the order form.

  

Are you able to use my existing logo for the embossing?

  • We can use your existing logo. Simply send over the vector file of your logo.

 

Is there a studio sample discount?

  • Yes. The studio sample is 20% off the listed price. A 'Blanche Prints' logo will be embossed on all discounted sample items.

 

What is the usual turnaround time?

  • The turnaround time for albums is 4-6 weeks after the layout has been confirmed, the same with customized linen boxes + folios.

 


SIMPLY LINEN BOX

 

What is the standard size for simply linen box? Can I customize it?

  • 4x6, 4.5x6, 5x7. Yes, we can customize the box in any sizes.

 

Does the size refer to the size of the print portion of the box, or the entire linen box including the usb compartment?

  • The size refers to the print portion of the box, eg. The 4x6 linen box fits 4x6 prints.

 

How many prints does the box hold? Can I customize it to hold more prints?

  • Typically the box fit 100 prints. Yes, you can customize it as you like, just let us know the quantity of your prints and your preferred dimensions.

 

What is the outer dimensions of your Single 4x6 linen box with USB?

  • The outer dimension for single 4x6 usb box is 12 x 22.5 x 5cm .

 

What size is your standard USB slot ?  Can the USB slot be customized? 

  • The USB slot is: 6.4cm x 2.28cm x 1.5 cm. Yes, it can be customized. There is a one time customization fee (you will see the cost in the order form) .

 

What is a Dual Box ? Is this 2 openings side by side? What is the size of a 4x6 Dual?

  • Yes the opening is side by side for the dual. The dimension of the 4x6 Dual is 24 x 22.5 x 5 cm.

 

Cover options for boxes? 

  • Customized letter embossing (gold, silver, blind)
  • Studio die embossing (gold, silver, blind)

 

Is Ribbon included with box?

  • Pull-out ribbons are included and attached to bottom of the box. Wrapping ribbons can be purchased separately. 

 

Do you offer USB drives?

  • We offer wooden and rose gold 4GB, 8GB and 16GB USB sticks. You can include them in your order form, or purchase separately in our "SHOP" page.

 

Is there a bulk discount?

  • For bulk orders:

    Quantity 10˜19 | Enter promo code [bulk10plus] at checkout and get 5% off.

    Quantity 20˜50 | Enter promo code [bulk20plus] at checkout and get 10% off.

    Quantity 50+ | Enter promo code [bulk50plus] at checkout and get 15% off.

 

What is the shipping charge for simply linen boxes?  

  • Typically, the shipping for each simply linen box is $13 to the US & Canada.

 

What is the usual turnaround time?

  • For 4x6" boxes, the turnaround time is typically 2-3 weeks.
  • For 4.5x6" and 5x7" boxes, the turnaround time is typically 2-3 weeks.
  • For customized boxes, the turnaround time is typically 4-6 weeks after all customization details have been conformed.

Folio

  

What is the standard size for folio? can I customize it?

  • The standard sizes are 4x6 and 5x7. Yes, you can customize your own sizes.

 

Cover options for folio? 

  • Customized letter embossing (gold, silver, blind)
  • Studio die embossing(gold, silver, blind)

 

ARE Ribbons included with folio?

  • Yes, ribbons are included.
  • For the 2 folds, two identical ribbons are attached on the side of the folio and can be tied on the side.
  • For the 4 folds, one shorter and one longer ribbons are attached on the side of the folio, and can be tied in front of the cover.

 

What is the usual turnaround time?

  • For customized folio, the turnaround time is typically 4-6 weeks after all customization details have been conformed.